If you don’t want to receive sales calls from Heartland Financial Group (HFG), you can ask us to place your telephone number on our “Do Not Call” list. In compliance with federal and state laws, we’ll document your request immediately. Please allow up to 30 days for your telephone number to be removed from any sales programs that are currently underway.
When we solicit/market to prospective new customers, we also honor “Do Not Call” requests on behalf of consumers listed on the National Do Not Call Registry maintained by the Federal Trade Commission and various state-agency lists. Many state “Do Not Call” regulations permit companies to contact their own customers even though they are on the “Do Not Call” lists. Therefore, if you are a customer, you may be contacted by us even though you are on a state or the national “Do Not Call” list. If you do not want to be contacted by HFG even though you are a customer, simply follow the steps above to be placed on the HFG “Do Not Call” list and your request will be honored.
Being on the HFG “Do Not Call” list means that you won’t receive sales calls by anybody representing HFG. We may still contact you, however, for non-solicitation purposes. This would include like things surveys, billing, and other service-related matters.
All employees that engage in outbound telephone solicitation are trained in this policy and are made aware of these procedures before they are allowed to place calls to consumers. Management reviews the policy with these employees on a regular basis. The methods and procedures in this “Do Not Call” policy is reviewed by HFG on a quarterly basis. If a consumer requests a copy of our “Do Not Call” policy, we will send a copy via U.S. mail or electronic mail. The “Do Not Call” policy is also posted on our HFG website.